Pandemic FAQ

We’ve put together some notes for guests who are thinking of booking or have booked in 2020

Thinking of Booking?

  1. We are still leaving 1 full day (around 30 hours) between guests for biosecurity reasons, as of August 2020 onwards
  2. We will minimise interactions with guests, but as the flat is ancillary accommodation to our main home, so we feel that we should point out that the garden spaces are shared – you have a completely separate and private entrance
  3. We encourage all guests to make their own risk assessment, e.g. if they have a pre-existing condition or feeling unwell, are old or vulnerable, have been shielding, or perhaps work in a risk sector – we don’t want you to be anxious or worse ill during your stay
  4. We will give a 100% refund to anyone who books with us directly as of August 2020, minus the initial reservation fee, if they wish to cancel for pandemic reasons
  5. Otherwise our normal policy limits cancellations to 60 days before your stay.

Already booked?

  1. At the time of writing most bookings April to August 2020 were cancelled or rescheduled
  2. 50% rescheduled their stay to 2021
  3. 50% asked for refund immediately
  4. 50% of 2021 rescheduled bookings were cancelled
  5. Cancellation rate = 75%

Contact us at thegardenflatdunbar AT gmail DOT com